Frequently Asked Questions


What are your prices? 

Regular sized cookies start at $49/doz with a 2 dozen minimum. Price increases based on designs and detail. 

 Here are some pricing examples:

 $49.00/dozen - basic cookie. Not elaborate minimum piping(writing) and 2-3 colors.

 $59.00/dozen - 4-6 colors. More detailed piping. Small text detail such as Name, florals, some airbrushing, some metallic detail

 $69.00/dozen - 4-6 colors. Detailed piping, text detail. Some floral/metallic/airbrushing detail.  Characters.

 Custom cookie orders have a 2 dozen minimum. One theme is included per order (2 dozen).

 Please request a quote today! Order inquiry form - Google Forms

Is there a minimum amount I need to order for custom cookies?

The minimum number of custom cookies for an order is 24/2 dozen. 

How do I order?

Please use our order form to submit an inquiry: 

Order inquiry form - Google Forms

Submitting this form will allow us to generate a quote. If you accept the quote, payment will be due within 24 hours to hold your date. Billing is available through website payment(credit card/Paypal) or Venmo.

 Presales (holiday sets) and flash sales will be ordered through our website:

https://www.sugarfixcookiesjax.com

How far in advance do I need to order??

As soon as you can ! We recommend two -four weeks in advance. Some dates book up faster than others; the sooner you reach out- the better! The holidays book fast, but we do offer themed sets via flash sales or pre sales.

 We will get back with you as soon as possible to let you know if your order date is available.


How long will the cookies stay fresh?

Cookies will stay fresh for about two weeks, but are best if eaten within 1 week of pick up. DO NOT REFRIGERATE as the condensation will cause the icing to sweat. See below for freezing information.

Can I freeze my cookies?

YES! Never refrigerate!!
Cookies can be frozen for up to 6 months. Freeze cookies in freezer safe ziplock bag placed in an airtight container. When you are ready to thaw, set them out at room temp. 6-8 hours before your event. Do not open the container until the cookies are totally thawed. Condensation on the cookie bags can ruin icing.


Where are you located? Can you ship to me?

We are a home bakery located in Jacksonville, Florida. Due to Florida cottage food laws, I am not able to ship cookies and only accept local orders.